ostinaビジネス英文ジムTOEIC® Listening & Reading Test対策 リーディング模試

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リーディング模試 第1回

TOEIC® Listening & Reading Test の Part 5〜7 に準じた形式の100問(制限時間の目安は75分)です。「採点する」を押すと正誤と解説が出ます。

Part 5 短文穴埋め問題(101–130)
空所に入れるのに最も適当なものを選びます。
101.
The marketing team will the new campaign at next Monday's meeting.
正解 A 助動詞 will の後ろは動詞の原形。present(発表する)が入ります。
102.
All employees must submit their expense reports the end of each month.
正解 D 「月末までに」という期限は by。during は期間の中、since は起点、among は3者以上の間を表します。
103.
Ms. Tanaka was promoted to regional manager after three years with the company.
正解 C was と過去分詞 promoted の間は副詞。recently(最近)が入ります。
104.
The software update includes several that make the program easier to use.
正解 B several の後ろは複数形の名詞。improvements(改良点)が入ります。
105.
Mr. Alvarez is responsible for the quarterly sales figures.
正解 D 前置詞 for の後ろは動名詞。「figures(数字)を分析する」なので analyzing です。
106.
the heavy rain, the outdoor concert took place as scheduled.
正解 A 後ろが名詞句(the heavy rain)なので前置詞の Despite。Because と Although は節が続き、However は副詞です。
107.
Please keep your receipt proof of purchase.
正解 B 「〜として」を表す前置詞 as が入ります。
108.
The restaurant offers a wide of vegetarian dishes.
正解 C a wide selection of 〜 で「幅広い品ぞろえの〜」。冠詞と形容詞の後ろは名詞です。
109.
The manager asked the assistant to the documents before the client arrived.
正解 C ask 人 to の後ろは動詞の原形。organize(整理する)が入ります。
110.
Because the supplier delivered the parts late, production was for two days.
正解 D was の後ろで受動態をつくる過去分詞 delayed が入ります。
111.
Of the three candidates, Ms. Park has the experience in international sales.
正解 B 3人の中での比較なので最上級 the most。more は2者の比較に使います。
112.
Please remain seated the captain has turned off the seat-belt sign.
正解 A 後ろが節なので接続詞。「消えるまで着席のまま」は until です。during と besides は前置詞です。
113.
The report must be reviewed by a supervisor it is sent to the client.
正解 B 後ろが節(it is sent)なので接続詞の before が入ります。他の3つは前置詞です。
114.
Neither the director nor the assistants aware of the schedule change.
正解 C neither A nor B では動詞を B(the assistants=複数)に一致させます。単数の was・is・has been は不可です。
115.
The conference registration fee is for members of the association.
正解 A is の後ろで受動態をつくる過去分詞。waived(免除される)が入ります。
116.
Ms. Lee asked to send the invoice directly to her office.
正解 D ask の目的語になる目的格 us が入ります。
117.
The company plans to open a second branch the city center next spring.
正解 A 「市の中心部に」は in。into は移動を、onto と upon は上への接触を表します。
118.
Employees who work overtime are to extra pay.
正解 C be entitled to 〜 で「〜の権利がある」。
119.
The factory has reduced its energy consumption installing more efficient machines.
正解 B 「〜することによって」の手段は by+動名詞です。
120.
The new smartphone is lighter the previous model.
正解 D 比較級 lighter の後ろには than が続きます。
121.
We regret to inform you that the item you ordered is currently .
正解 B is の後ろは補語になる形容詞。unavailable(入手できない)が入ります。
122.
Ms. Gomez, has led the design team for five years, will retire in June.
正解 C 先行詞が人で、後ろに動詞 has led が続くので主格の who です。
123.
All visitors must wear an identification badge at all times they are in the building.
正解 A 「建物にいる間は」を表す接続詞 while。during は後ろに名詞が来ます。
124.
The consultant gave us a explanation of the new tax rules.
正解 D 冠詞と名詞 explanation の間は形容詞。clear(分かりやすい)が入ります。
125.
The hotel offers shuttle service between the airport and downtown.
正解 A complimentary は「無料の」。competitive(競争力のある)・complicated(複雑な)・compulsory(義務の)は文意に合いません。
126.
The new policy will take on January 1.
正解 C take effect で「施行される」。affect は動詞です。
127.
Mr. Brown has been with the firm 2015.
正解 D 現在完了と起点の年(2015)の組み合わせは since。for は期間の長さに使います。
128.
The contract states that all repairs must be completed thirty days.
正解 B 「30日以内に」は within です。
129.
The committee will all proposals before making a decision.
正解 D proposals(提案)を決定の前に「評価する」ので evaluate です。
130.
The clinic is open every day Sundays and public holidays.
正解 C 「〜を除いて」は except。unless は節を、instead は単独で使います。
Part 6 長文穴埋め問題(131–146)
文書の空所(番号つき)に入れるのに最も適当なものを選びます。文を選ぶ設問もあります。
Questions 131–134
Email

To: All Customers
From: Customer Service, Brightway Furniture
Subject: Delivery Schedule Update

Dear Customer,

We are writing to let you know that deliveries scheduled for the week of March 4 (131) by several days because of a shortage of drivers. We apologize for the inconvenience. (132) You do not need to take any action to keep your order.

If the new date is not convenient, (133) our Customer Service team at 555-0142. We will be happy to arrange a time that suits you. (134), customers who choose a later date will receive free assembly of their furniture.

Thank you for your patience.

131.
空所 (131) に入れるのに最も適当なものを選びなさい。
正解 A 主語 deliveries は「遅らされる」側なので受動態の will be delayed です。will delay は目的語が必要で、has delayed は主語が複数なので不可です。
132.
空所 (132) に入れるのに最も適当なものを選びなさい。
正解 B 直後の「注文を維持するために何もする必要はない」につながるのは、新しい到着予定日を伝える文です。他は配送遅延と関係がありません。
133.
空所 (133) に入れるのに最も適当なものを選びなさい。
正解 A If 節のあとの主節は命令文。please contact が入ります。
134.
空所 (134) に入れるのに最も適当なものを選びなさい。
正解 B 「時間を調整します」に続けて特典を追加する流れなので In addition です。Otherwise は「さもなければ」、Nevertheless は逆接です。
Questions 135–138
Notice

NOTICE TO ALL TENANTS
Maple Court Office Building

Beginning Monday, June 10, the two main elevators will be out of service while workers replace the control systems. The work is expected to take (135) two weeks.

During this time, tenants (136) the service elevator at the rear of the building. (137) Tenants who work on the upper floors may therefore wish to adjust their schedules.

We apologize for any (138) this may cause.

135.
空所 (135) に入れるのに最も適当なものを選びなさい。
正解 C two weeks を修飾する副詞が入ります。approximately は「およそ」。
136.
空所 (136) に入れるのに最も適当なものを選びなさい。
正解 D 「〜するよう求められている」は be asked to+原形です。
137.
空所 (137) に入れるのに最も適当なものを選びなさい。
正解 A 次の文の therefore(そのため)は「エレベーターの定員が少ない」ことを受けています。定員に触れる文が入ります。
138.
空所 (138) に入れるのに最も適当なものを選びなさい。
正解 C any の後ろは名詞。「ご不便」= inconvenience です。
Questions 139–142
Article

Greenfield Foods to Open Second Factory

EASTBROOK (April 12) — Greenfield Foods announced on Tuesday that it (139) a second factory in the town of Eastbrook. The new facility, which is (140) to open next spring, will create about 200 jobs. (141) "Eastbrook has excellent road connections and a skilled workforce," said company president Rina Ota. "We are excited to become part of the community."

Construction will begin (142) the town council approves the final plans next month.

139.
空所 (139) に入れるのに最も適当なものを選びなさい。
正解 B that 節の主語 it に続く述語動詞が必要。まだ完成していない計画なので will build です。
140.
空所 (140) に入れるのに最も適当なものを選びなさい。
正解 D be scheduled to 〜 で「〜する予定だ」。
141.
空所 (141) に入れるのに最も適当なものを選びなさい。
正解 A 直後の社長の発言が Eastbrook を選んだ理由(道路網と人材)を述べているので、町を選んだ理由を示す文が入ります。
142.
空所 (142) に入れるのに最も適当なものを選びなさい。
正解 B 後ろが節(the town council approves …)なので接続詞。「承認され次第」の once が入ります。
Questions 143–146
Memo

MEMO
To: All Sales Staff
From: Hiroshi Mori, Finance Department
Date: September 3
Subject: New Expense Report Procedure

Starting October 1, all expense reports must be submitted through the company's online system instead of on paper. Training sessions will be held on September 20 and 21. Employees (143) attend one of the sessions.

Reports submitted on paper after October 1 (144) accepted. (145) Original receipts should still be kept for one year.

If you have any questions, please do not (146) to contact me.

143.
空所 (143) に入れるのに最も適当なものを選びなさい。
正解 C Employees が主語なので are required to attend(出席する必要がある)。required だけでは動詞がありません。
144.
空所 (144) に入れるのに最も適当なものを選びなさい。
正解 D 「10月1日以降は」という未来の規則なので will not be accepted(受理されない)。
145.
空所 (145) に入れるのに最も適当なものを選びなさい。
正解 B 次の文の still(引き続き)は、新システムでレシートを写真で添付できても原本は保管するという流れです。
146.
空所 (146) に入れるのに最も適当なものを選びなさい。
正解 D do not の後ろは動詞の原形。please do not hesitate to contact me は定型表現です。
Part 7 読解問題(147–200)
文書を読み、設問に答えます。複数の文書を読む設問では、文書をまたいで情報を結び付けます。
Questions 147–148
Notice

Riverside Public Library — Notice of New Hours

Beginning May 1, the library will open one hour earlier on weekdays. The new hours are:

Monday to Friday: 8:00 A.M. – 7:00 P.M.
Saturday: 10:00 A.M. – 5:00 P.M.
Sunday: closed

The change follows a survey of library users, many of whom said they wished to visit before work. The children's reading room will keep its current hours (10:00 A.M. – 5:00 P.M. every day except Sunday). Visitors may return books at any time using the outside drop box.

147.
What is the purpose of the notice?
正解 A 冒頭で5月1日からの開館時間の変更を知らせています。
148.
What is indicated about the children's reading room?
正解 C 「現在の開室時間を維持する」とあります。
Questions 149–150
Email

From: Daniel Ortiz
To: Priya Nair
Subject: Thursday's budget meeting

Hi Priya,

I'm sorry to say that I can't attend the budget meeting on Thursday at 2:00 P.M. because my flight to Chicago has been moved up. I will be back in the office on Friday. Would it be possible to reschedule the meeting for Friday afternoon?

If not, I can send my comments to you in writing beforehand. I have already reviewed the draft numbers from Accounting and have only two concerns, both about travel costs. Please let me know which you prefer.

Best,
Daniel

149.
Why did Mr. Ortiz write the email?
正解 B 木曜の会議に出られないため、金曜午後への変更を頼んでいます。
150.
What does Mr. Ortiz offer to do if the meeting cannot be moved?
正解 A 「書面でコメントを送れる」と述べています。
Questions 151–152
Advertisement

QuickPrint Services — Your Business Printing Partner

Business cards, brochures, banners, and more.

• Same-day service for orders of up to 500 pieces placed before 10:00 A.M.
• First-time customers receive 15 percent off their first order.
• Free delivery within the city for orders over $100.

Visit our shop at 48 Harbor Street, open Monday to Saturday.

151.
What is offered to first-time customers?
正解 C 初めての客には初回注文が15%引きになります。
152.
According to the advertisement, when is delivery free?
正解 D 市内で100ドルを超える注文の場合に配送料が無料です。
Questions 153–154
Text-message chain

Marcus Lee [9:12 A.M.]: Hi Tara, are you at the warehouse yet? The shipment from Delmar Supply was supposed to be here by 9.
Tara Boyd [9:15 A.M.]: Just got in. The truck hasn't arrived. I'll call the driver.
Marcus Lee [9:16 A.M.]: Thanks. The store needs those boxes before the 11 o'clock sale starts.
Tara Boyd [9:24 A.M.]: Spoke with the driver. He's stuck behind an accident on Route 9 but should be here in 20 minutes.
Marcus Lee [9:25 A.M.]: Great. Send two people to unload as soon as it arrives.
Tara Boyd [9:26 A.M.]: Will do.

153.
At 9:26 A.M., what does Ms. Boyd most likely mean when she writes, "Will do"?
正解 A 直前の「到着したらすぐ2人を荷下ろしに回して」という依頼を受け入れる返事です。
154.
Why is the shipment late?
正解 B 運転手がRoute 9の事故で足止めされています。
Questions 155–157
Article

From Kitchen Table to Main Street

When Elena Vargas started baking bread in her home kitchen in 2012, she never imagined her business would one day employ twenty people. Vargas began by selling loaves to neighbors and a nearby café. Demand grew quickly, and in 2015 she rented a small shop on Main Street.

Last month, Vargas Bakery opened a second location near the train station. It opens at 6:00 A.M. to serve commuters. "Our customers kept asking for earlier hours," Vargas said. The new shop also introduces a line of gluten-free breads developed with a local nutritionist.

Vargas says she has no plans to expand further. "I want to stay small enough to know our customers by name," she said.

155.
What is the article mainly about?
正解 C 自宅の台所から始まったパン屋の成長を紹介する記事です。
156.
Why did Ms. Vargas open the second location?
正解 D 「客が早い時間の営業を求め続けた」と本人が述べています。
157.
What is suggested about Ms. Vargas?
正解 B これ以上広げる予定はなく、客の名前を覚えられる規模でいたいと語っています。
Questions 158–160
Job posting

Orion Construction seeks an Assistant Project Coordinator for our Denver office.

Responsibilities: scheduling site visits, preparing weekly progress reports, and communicating with suppliers.

Requirements: a bachelor's degree or two years' experience in construction administration; strong skills in spreadsheet software; ability to work some Saturdays. Candidates who speak Spanish are preferred.

To apply: Send a résumé and a cover letter to the hiring team by June 30. Please do not include references at this stage. References will be requested from finalists.

158.
What is mentioned as a duty of the position?
正解 A 業務に週次の進捗報告書の作成が挙げられています。
159.
What should applicants avoid sending now?
正解 D 現段階では推薦者情報を含めないよう求めています。
160.
What is indicated about speaking Spanish?
正解 C 「スペイン語を話す人が優先」とあるだけで、必須条件には入っていません。
Questions 161–163
Email

From: Hannah Cole, Guest Services
To: Karl Weber
Subject: Your reservation at the Lakeview Inn

Dear Mr. Weber,

Thank you for booking a room at the Lakeview Inn for June 14 to 17. [1] Your reservation includes breakfast each morning from 6:30 to 10:00 in the Garden Room. [2] Check-in begins at 3:00 P.M., but if you arrive earlier, we will gladly store your luggage. [3] Because the city marathon is held on June 15, several roads near the hotel will be closed from 6:00 A.M. to noon, so guests who need a taxi that morning should arrange one in advance with the front desk. [4]

We look forward to welcoming you.

Sincerely,
Hannah Cole

161.
What is the purpose of the email?
正解 B 予約への礼とともに、朝食・チェックイン・道路規制などの案内を伝えています。
162.
In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "It is open to hotel guests only."
正解 B 「それ」は朝食会場の Garden Room を指します。その直後の [2] に入ります。
163.
What are guests who need a taxi on June 15 advised to do?
正解 C マラソンの日の朝に道路が閉鎖されるため、フロントに事前に手配するよう勧めています。
Questions 164–167
Article

City Council Approves Bike Lane Plan
By Jorge Alves, Staff Writer

[1] The Westfield City Council voted 7 to 2 on Tuesday to build 12 kilometers of protected bike lanes along Harbor Road and Elm Avenue. [2] Construction will begin in September and is expected to be completed within a year. The project will cost $3.4 million, of which 60 percent will be covered by a regional transportation grant. Supporters argue that the lanes will reduce traffic and make cycling safer. Councilmember Dana Wu, who voted in favor, pointed to a recent study showing that the number of cyclists in the city has doubled in five years. [3] Opponents, however, worry about the loss of 150 street parking spaces. Business owner Tom Reyes said that customers "will go elsewhere if they can't park nearby." [4] To address these concerns, the council has promised to open a new parking lot near Elm Avenue by next spring.

164.
What is the article mainly about?
正解 A 市議会が自転車専用レーンの建設を決めたことを報じています。
165.
How will the project be paid for?
正解 D 総額の60%を地域の交通補助金でまかなうとあります。
166.
The word "address" in the last sentence is closest in meaning to
正解 A address a concern は「懸念に対処する」。deal with が近い意味です。
167.
In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "Not everyone is pleased with the decision."
正解 C 賛成派の説明のあとで反対派(Opponents, however)の話に移る直前の [3] が最適です。
Questions 168–171
Memorandum

MEMORANDUM
To: All Staff, Hartman & Pike Law Offices
From: Office Management
Re: Changes to Parking
Date: August 22

Beginning September 9, the parking lot on Wells Street will be reserved for clients and visitors. Staff members with permits for the Wells Street lot should switch to the Kingsley Garage, located two blocks east. Permits will be exchanged free of charge at the front desk between August 26 and September 6. Please bring your current permit.

Monthly fees at Kingsley Garage are $20 higher than at the Wells Street lot, and the firm will cover the difference for the first six months. Staff who commute by bicycle or public transportation may apply for a monthly transit allowance of $40 instead of a parking permit.

Because the garage has limited spaces, permits will be issued on a first-come, first-served basis. Employees who do not receive a permit will be placed on a waiting list.

168.
What is the purpose of the memo?
正解 B 9月9日からの駐車場の変更を知らせる社内連絡です。
169.
What must staff do to get a new permit?
正解 C 現在の許可証を持って受付で交換するよう指示されています。
170.
What is indicated about Kingsley Garage?
正解 D 月額料金がWells Street駐車場より20ドル高いと書かれています。
171.
What is suggested about permits for Kingsley Garage?
正解 B 先着順で、受け取れない人は待機リスト入りとあり、全員には行き渡らない可能性があります。
Questions 172–175
Article

Tanaka Textiles Marks 50 Years

OSAKA — Tanaka Textiles, a family-owned maker of cotton fabrics, will celebrate its fiftieth anniversary this Saturday with an open house at its main factory. Founded in 1974 by Shigeru Tanaka with just six looms, the company now supplies fabric to clothing makers in nine countries.

Visitors will be able to tour the factory floor, watch demonstrations by weavers, and buy fabric ends at half price. A talk by Yuki Tanaka, the founder's granddaughter and current president, will begin at 1:00 P.M. in the main hall. Ms. Tanaka plans to discuss the company's recent switch to solar power, which has reduced its electricity costs by about a third.

"Customers increasingly ask how their fabric is made," she said. "We want them to see it for themselves."

Admission is free, but visitors must register in advance on the company's Web site. Space is limited to 300 guests.

172.
Who is Yuki Tanaka?
正解 A 創業者の孫で現社長と紹介されています。
173.
What is NOT mentioned as an activity at the open house?
正解 D 工場見学、実演、半額の端切れ販売は書かれていますが、織機を自分で体験することは書かれていません。
174.
What does Ms. Tanaka say about customers?
正解 C 「客は生地がどう作られるかを尋ねることが増えている」と述べています。
175.
What must visitors do to attend the open house?
正解 B 入場無料だが、会社のWebサイトで事前登録が必要です。
Questions 176–180(2つの文書)
Web page

Greenleaf Catering — Event Packages

Package A — Light Lunch: sandwiches, salad, and fruit. $14 per person (minimum 10 guests)
Package B — Hot Lunch: choice of two main dishes, side dishes, and dessert. $22 per person (minimum 20 guests)
Package C — Reception: assorted appetizers and drinks. $30 per person (minimum 30 guests)

All prices include delivery and setup within 20 kilometers of our kitchen. Beyond 20 kilometers, a travel fee of $50 applies. Orders must be placed at least five days before the event. Cancellations made less than 48 hours before the event are not refundable. Vegetarian and gluten-free options are available at no extra charge if requested when ordering.

Email

To: orders@greenleafcatering.example
From: Sofia Marin, Calder Engineering
Date: October 3
Subject: Order for October 17

Hello,

I would like to order catering for our department's year-end meeting on October 17. We expect 24 guests, and we would like the hot lunch. Three of our guests are vegetarian. Our office is at 85 Calder Road, about 25 kilometers from your kitchen, I believe.

Please confirm the total cost and let me know if the date is still available. Also, our meeting room is on the third floor and there is no elevator, so please let the delivery staff know.

Thank you,
Sofia Marin

176.
Why did Ms. Marin write the email?
正解 A 10月17日の会議用のケータリングを注文するためです。
177.
What is indicated about Greenleaf Catering?
正解 C ベジタリアン対応は注文時に頼めば追加料金なしと書かれています。
178.
Which package will Ms. Marin most likely order?
正解 D 24名でホットランチを希望しているので Package B(最低20名)です。
179.
How much will Ms. Marin most likely pay?
正解 B 22ドル×24名=528ドルに、20kmを超えるため移動料50ドルが加わり578ドルです。
180.
What is Ms. Marin concerned about?
正解 C 3階の会議室にエレベーターがないことを配達員に伝えるよう頼んでいます。
Questions 181–185(2つの文書)
Web page

Harborview Maritime Museum
Special Exhibit: Ships of the Northern Sea, June 1 – August 31

General admission: $12. Seniors (65 and over): $9. Students with ID: $7. Children under 6: free.

Groups of 15 or more receive 20 percent off total admission if booked at least one week in advance. Guided tours are offered at 11:00 A.M. and 2:00 P.M. daily for an additional $4 per person. Groups must reserve guided tours.

The museum is closed on Mondays except for group visits, which can be scheduled on any day of the week.

Email

To: groups@harborviewmuseum.example
From: Brian Hughes, Eastbrook High School
Date: June 3
Subject: Class visit

Dear Sir or Madam,

I would like to bring a class of 28 students and 3 adult chaperones to the museum on Monday, June 17. Our students are 15 and 16 years old, and all of them carry school ID. We would like a guided tour at 11:00 A.M. We plan to arrive by school bus at about 10:45.

Because our budget is limited, could you tell me whether the chaperones may enter at the student rate?

Thank you,
Brian Hughes

181.
What is the purpose of the email?
正解 D 6月17日に生徒の団体で来館するための問い合わせです。
182.
What is indicated about the museum on Mondays?
正解 A 月曜は休館だが団体見学は可能とあるので、団体のみ受け入れています。
183.
What discount is Mr. Hughes's group eligible for?
正解 D 15名以上で1週間前までに予約すれば入場料総額が20%引き。6月3日の連絡は6月17日の2週間前です。
184.
How much would one student pay before any discount, including a guided tour?
正解 A 学生料金7ドルにガイドツアー4ドルを加えた11ドルです。
185.
What does Mr. Hughes ask about?
正解 B 引率の大人3名が学生料金で入れるかを尋ねています。
Questions 186–190(3つの文書)
Job advertisement

Westbridge Hotels — Front Desk Supervisor, Seattle

Duties: manage a team of six front-desk agents; handle guest complaints; prepare weekly staff schedules.

Requirements: at least three years of hotel experience; excellent communication skills; knowledge of reservation software; availability for evening and weekend shifts.

Salary: $48,000 to $54,000, depending on experience.

To apply, send your résumé and a letter explaining why you are suited for the role to Ms. Carla Bianchi, HR Manager, by March 15.

Email

To: Carla Bianchi
From: Kenji Morita
Date: March 10
Subject: Front Desk Supervisor position

Dear Ms. Bianchi,

I am applying for the Front Desk Supervisor position. For the past four years I have worked at the Seaport Inn, where I was promoted to assistant supervisor in 2022. In that role I scheduled a team of five agents and introduced a system for tracking guest complaints, which cut the number of unresolved cases in half.

I am familiar with the Hotelix reservation software, and I have no difficulty working evenings and weekends. My résumé is attached. I will be traveling from March 18 to 25 but can be reached by email.

Sincerely,
Kenji Morita

Email

To: Kenji Morita
From: Carla Bianchi
Date: March 16
Subject: Interview

Dear Mr. Morita,

Thank you for your application. We would like to invite you to an interview on March 27 at 10:00 A.M. at our downtown office. The interview will last about an hour and will include a short meeting with the general manager, Mr. Ellis.

Please bring two professional references and, if possible, an example of your weekly schedule format. If this time is not convenient, please reply by March 20.

Sincerely,
Carla Bianchi

186.
What is NOT mentioned as a duty of the Front Desk Supervisor?
正解 C 求人の業務欄に、採用活動は挙げられていません。
187.
What is suggested about Mr. Morita?
正解 A 3年以上の経験が条件で、モリタ氏は4年の勤務経験があります。
188.
What did Mr. Morita do at the Seaport Inn?
正解 C 苦情を追跡する仕組みを導入し、未解決件数を半減させたと書かれています。
189.
What is Mr. Morita asked to bring to the interview?
正解 D 推薦者2名の情報と、可能なら週間シフト表の例を持参するよう求められています。
190.
What can be inferred about the interview date?
正解 B モリタ氏の出張は3月18〜25日で、面接は3月27日なので重なりません。
Questions 191–195(3つの文書)
Order confirmation

From: orders@homestyle.example
Subject: Your Order #48217

Thank you for shopping with HomeStyle.

1 Oak Dining Table (Model D-220): $640
4 Dining Chairs (Model C-15): $85 each, $340
Delivery: $60
Total: $1,040

Estimated delivery: November 12 to 14.
Free returns within 30 days of delivery on unused items. Damaged items must be reported within 7 days of delivery.

Email

To: service@homestyle.example
From: Rachel Stein
Date: November 14
Subject: Problem with order 48217

I received my order yesterday. The table arrived in good condition, but two of the four chairs have cracked legs. I have attached photographs.

I would like the two damaged chairs replaced as soon as possible because I am hosting a dinner on November 23. If replacements cannot arrive before then, I will return all four chairs for a full refund.

Rachel Stein

Email

To: Rachel Stein
From: Tom Beckett, Customer Care
Date: November 15
Subject: Re: Problem with order 48217

Dear Ms. Stein,

We apologize for the damaged chairs. Replacements are in stock and will be shipped tomorrow by express service at no charge. You should receive them by November 18. You do not need to return the damaged chairs. As a gesture of apology, we have also added a $25 credit to your account for future purchases.

Sincerely,
Tom Beckett

191.
How much did Ms. Stein pay for her order?
正解 B 注文確認メールの合計(Total)が1,040ドルです。
192.
What is indicated about Ms. Stein's complaint?
正解 A 荷物は11月13日に届き、14日に連絡したので、破損の報告期限(7日以内)に間に合っています。
193.
What problem does Ms. Stein report?
正解 D 4脚のうち2脚の脚にひびがあると書いています。
194.
What will HomeStyle do?
正解 C 交換の椅子を無料の速達で出荷すると回答しています。
195.
What is implied about the replacement chairs?
正解 C 到着は11月18日までで、夕食会の11月23日より前です。
Questions 196–200(3つの文書)
Announcement

Fitness Center to Open in Building B
December 12

Employees are invited to use our new fitness center, which opens on January 8. Membership is free for all employees. The center will be open from 6:00 A.M. to 8:00 P.M. every weekday.

All employees must attend a 20-minute orientation session before using the equipment. Sessions will be held on January 4 and 5. Classes will begin the week after opening: yoga on Tuesdays and Thursdays at 12:15 P.M., and spin on Mondays and Wednesdays at 5:30 P.M.

Survey results

Employee Survey: Which class interests you most?

Yoga: 41 percent
Strength training: 30 percent
Spin: 22 percent
None of the above: 7 percent

Total respondents: 186

Email

To: All Employees
From: Lena Fox, Facilities Manager
Date: January 10
Subject: Fitness center class changes

Thank you to everyone who has attended an orientation session. Based on the survey results, we are adding a strength-training class on Wednesdays at 12:15 P.M., beginning January 24. Because spin attendance has averaged only four people, that class will now be held on Mondays only. The yoga schedule will not change.

Please remember that lockers require your own lock.

196.
What is the purpose of the first document?
正解 B 社員向けの新しいフィットネスセンターの開設を知らせるお知らせです。
197.
What must employees do before using the equipment?
正解 A 器具を使う前に20分のオリエンテーションへの参加が必要です。
198.
According to the survey, which class is the most popular?
正解 D アンケートで最も多かったのはヨガ(41%)です。
199.
Why was a strength-training class added?
正解 A アンケートの結果を踏まえて追加したとメールにあります。
200.
What change has been made to the spin class?
正解 D 参加者が少ないため、月曜のみの開催に変更されました。
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